Privacy
Policy

1. Introduction

Lunar Forge Entertainment Limited ("we," "us,", "our" or "Data Controller”) operates the website www.lunarforge.co (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site.

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By accessing or using the Site, you agree to this Privacy Policy. If you do not agree with our policies and practices, do not use our Site. We may update this Privacy Policy from time to time. Your continued use of the Site after we make changes is deemed acceptance of those changes, so please check the policy periodically for updates.

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The company responsible for personal data is Lunar Forge Entertainment Limited, with a registered address of Office 223, 23 King Street, Cambridge, CB1 1AH, United Kingdom.

2. Personal Information We Collect

• Personal identification information. This refers to information that lets us know the specifics of who you are such as your name and email address.
• Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you in the form of Cookies.

3. How We Collect Data

You directly provide Lunar Forge with the data we collect. We collect data and process data when you:

• Subscribe to our newsletter or sign up for updates. We use Mailchimp to collect email addresses. Your email address will be stored and managed through Mailchimp in accordance with their Privacy Policy.
• Use or view our website via your browser’s Cookies

4. How We Use Your Data

Lunar Forge, as the Data Controller, will process your data for the following purposes:

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• To contact you through email regarding updates or information related to features, products, or services contracted, as long as they are needed or reasonable. When we use the email you have provided us to contact you individually or to recognise you when you return to visit our website, we are doing so under informed consent.
• To respond to any request or inquiry you make through the customer service channels.
• How you use our website (analytics). For example, we use your information to generate aggregated non-identifying data. For instance, to generate statistics regarding our users, their jobs or areas of expertise, number of impressions or clicks in a specific course or project or visitor demographics.
• When you contact us by email, telephone, post, via this website or social media to enquire about our services.
• To understand your needs, how they may be met and share relevant features, products or services with you now and in the future.

We do not sell, trade, or rent your Personally Identifiable Information to others.

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If you have agreed to receive marketing correspondence, you may always opt-out at a later date. If you no longer wish to be contacted for marketing purposes, please click on “unsubscribe” at the bottom of the email or contact us directly.

5. Data Protection Rights

As Data Controller, we are committed to respecting the confidential nature of your personal data and guaranteeing the full exercise of these rights. At all times, you will have the following rights:

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• Right to access. You have the right to confirm whether we are processing your personal data and, if we are, you have the right to obtain a copy of such data and information regarding the processing.
• Right to amend. You have the right to correct errors, modify incomplete or wrong data, and guarantee the authenticity of the information that is being processed.
• Right to delete. You have the right to request the deletion of your data without undue delay, if it were being processed wrongfully or if the end to which it was processed or collected has ceased to exist.
• Right to limitation of processing. You have the right to request the suspension of the processing of your information if it is illegal or the accuracy of the data has been contested.
• Right to oppose. You have the right to oppose to the processing of your data when it has been used for purposes of direct marketing or when the processing must be terminated due to a personal situation, except when there is legitimate interest or it is necessary for the exercise or defense of claims.
• Right not to be subjected to personalised decisions. You have the right not to be subjected to a decision based solely on the automatic processing of your data, including profiling, with binding legal effects or which affects you, except when necessary for the execution of an agreement, as permitted by the law or if you have expressly authorised it.

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To exercise these rights, please send an email to: dataprotection@lunarforge.co indicating your (i) identity, by sharing your full name and email address used to register or make a purchase at Lunar Forge, an ID to establish your identity, and (ii) the right or rights you're exercising.

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You may also visit the agency overseeing the protection of data in your country to file a claim or request the protection of your rights if deemed necessary.

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The exercise of such rights is free, except when requests are deliberately unfounded or excessive, in which case the individual will be required to bear the processing costs.

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You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to reject all cookies. If you choose to reject all cookies some parts of our site may not work properly in your case.

6. Data Recipients

To comply with the purposes indicated in this Privacy Policy, it might be necessary to report or release your personal data to third parties for the following reasons:

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• Business Transfers: in connection with any reorganization, restructuring, merger or sale, or any other transfer of assets, including personal, provided that the receiving party accepts to process your personal information in accordance with our Privacy Policy.
• Service Providers: to provide services in our name or to help us provide our services. For example, we contract service providers to render marketing, advertising, communication, infrastructure, and IT services, to customise and improve our service, provide customer service, analyse and improve data (such as data regarding user interaction with our services), and process and manage satisfaction surveys. For efficiency purposes, these partners and providers may be based in the US or other countries or territories outside of the European Economic Area, and might not provide a data protection level comparable to that of your country, the UK or the European Union.

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We use MailChimp (owned by Intuit) for our marketing communications. Intuit’s Privacy Policy (https://www.intuit.com/privacy/statement/) describes what personal data it processes and how it is used. MailChimp processes your data in accordance with Intuit’s Privacy Policy.  MailChimp’s servers are based in the United States, so your information may be transferred to, stored, or processed in the US. MailChimp participates in and has certified its compliance with the EU- U.S. MailChimp’s privacy shield certification permits this transfer in accordance with GDPR. You may contact MailChimp directly here (https://mailchimp.com/legal/dsar-requests/) to request access to information that MailChimp may hold about you. You can learn more about Mailchimp and its privacy practices at https://mailchimp.com/legal/terms/.

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When you accept this Privacy Policy, you are specifically authorising us to process and report your personal data to the partners mentioned and/or release your personal data to the service providers as processors located outside of the European Economic Area for the purposes described herein and to provide you with a complete service. When we release personal information when exchanging data with countries outside the European Economic Area and other areas with data protection laws, we will ensure the information is being transferred in compliance with this Privacy Policy and under current data protection laws.

7. Information About Cookies

We use cookies, and small files with information regarding your navigation in this Platform, mainly to enable a better user experience. Please, read our Cookie Policy to know more about the cookies we use, their purpose, and other useful information.

8. Changes

We will update this Privacy Policy occasionally and as required by legal, regulatory or operational modifications. We will notify such changes (including the effective date) as required by law.

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This Privacy Policy was last updated on 18th June 2024

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